{"id":815,"date":"2020-10-29T13:19:17","date_gmt":"2020-10-29T18:19:17","guid":{"rendered":"http:\/\/3.96.13.48\/?page_id=815"},"modified":"2025-05-26T09:25:49","modified_gmt":"2025-05-26T13:25:49","slug":"request-a-resolution","status":"publish","type":"page","link":"https:\/\/wellington-altus.ca\/fr\/request-a-resolution\/","title":{"rendered":"Demander une r\u00e9solution"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"815\" class=\"elementor elementor-815\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5887be1 elementor-section-height-min-height elementor-section-content-bottom elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"5887be1\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d2f3d2a\" data-id=\"d2f3d2a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e8c94c8 elementor-widget elementor-widget-heading\" data-id=\"e8c94c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Demander une r\u00e9solution<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a9d7ceb elementor-widget elementor-widget-text-editor\" data-id=\"a9d7ceb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tNous nous effor\u00e7ons d\u2019offrir le meilleur service possible \u00e0 nos clients. Si le service que nous vous offrons vous pose un probl\u00e8me et que vous n\u2019avez pas r\u00e9ussi \u00e0 corriger la situation de mani\u00e8re satisfaisante avec votre conseiller en placement, vous pouvez avoir recours au processus que nous avons mis en place pour veiller \u00e0 ce que votre probl\u00e8me soit r\u00e9solu avec efficacit\u00e9 et efficience. Veuillez suivre notre proc\u00e9dure de traitement des plaintes.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-dc5d59b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"dc5d59b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2daf083\" data-id=\"2daf083\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-61c6ca0 elementor-widget elementor-widget-heading\" data-id=\"61c6ca0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Signaler une plainte<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-f2135fb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f2135fb\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-07d7dca\" data-id=\"07d7dca\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-07a903f elementor-widget elementor-widget-text-editor\" data-id=\"07a903f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tVos commentaires constructifs nous aideront \u00e0 am\u00e9liorer la qualit\u00e9 des produits et des services que nous offrons.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-515b53c elementor-widget elementor-widget-text-editor\" data-id=\"515b53c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Tout client peut d\u00e9poser une plainte. Si vous d\u00e9posez une plainte au nom de quelqu\u2019un d\u2019autre ou d\u2019un groupe de personnes, veuillez vous assurer de fournir une pi\u00e8ce d\u2019identit\u00e9 pour chaque personne et une preuve d\u2019autorit\u00e9 pour la repr\u00e9senter.<\/p><p>Malheureusement, nous ne pouvons pas accepter de plaintes anonymes. Toutefois, les documents peuvent \u00eatre soumis de fa\u00e7on confidentielle \u00e0 l\u2019appui d\u2019une plainte. Ces renseignements ne seront pas communiqu\u00e9s \u00e0 des tiers sans le consentement de la personne qui les a fournis.<\/p><p>Nous avons un processus en place si jamais vous avez des pr\u00e9occupations au sujet de notre service.<\/p><p><b>Pour vous assurer que votre probl\u00e8me est r\u00e9solu efficacement, veuillez suivre les \u00e9tapes ci-dessous.<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-cbc5d4e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"cbc5d4e\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e16eb80\" data-id=\"e16eb80\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5a6898e elementor-widget elementor-widget-heading\" data-id=\"5a6898e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Comment d\u00e9poser une plainte<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-ce20eee elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ce20eee\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-8756942\" data-id=\"8756942\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-270562d elementor-widget elementor-widget-text-editor\" data-id=\"270562d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Vous devriez formuler votre plainte par \u00e9crit et la transmettre \u00e0 notre responsable des plaintes d\u00e9sign\u00e9.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e1dc688 elementor-widget elementor-widget-text-editor\" data-id=\"e1dc688\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Wellington-Altus<\/strong><br \/>201, avenue Portage, bureau 2500<br \/>Winnipeg (Manitoba)  R3B 3K6<br \/><em><strong>\u00c0 l\u2019attention du<\/strong><\/em>: Responsable des plaintes d\u00e9sign\u00e9<\/p><p>Vous pouvez \u00e9galement communiquer avec le responsable des plaintes d\u00e9sign\u00e9 par courriel ou en composant notre num\u00e9ro de t\u00e9l\u00e9phone sans frais :<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c5e7d40 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"c5e7d40\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"tel:+1-888-585-1962\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-phone-alt\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">888.585.1962<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"mailto:dco@wellington-altus.ca\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-envelope\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">dco@wellington-altus.ca<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5861d4f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5861d4f\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d5fe834\" data-id=\"d5fe834\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2c62574 elementor-widget elementor-widget-heading\" data-id=\"2c62574\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00c9l\u00e9ments \u00e0 inclure dans une plainte<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-bbe3428 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bbe3428\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-a454506\" data-id=\"a454506\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-aa4fb76 elementor-widget elementor-widget-text-editor\" data-id=\"aa4fb76\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Veuillez fournir les renseignements suivants :<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-66dc5bb elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"66dc5bb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">votre nom, votre adresse et vos autres coordonn\u00e9es;<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">une description de votre plainte;<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">des renseignements g\u00e9n\u00e9raux au sujet de votre plainte, notamment les mesures que vous avez d\u00e9j\u00e0 prises pour tenter de r\u00e9gler le probl\u00e8me.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9657c82 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9657c82\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-79c7a5a\" data-id=\"79c7a5a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bb0250a elementor-widget elementor-widget-heading\" data-id=\"bb0250a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Nous accuserons r\u00e9ception de votre plainte.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-b850acf elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b850acf\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-69b7ecd\" data-id=\"69b7ecd\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-85e18ea elementor-widget elementor-widget-text-editor\" data-id=\"85e18ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Notre responsable des plaintes d\u00e9sign\u00e9 vous transmettra une lettre accusant r\u00e9ception de votre plainte dans les cinq jours ouvrables suivant sa r\u00e9ception.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7c77cf2 elementor-widget elementor-widget-text-editor\" data-id=\"7c77cf2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Dans cette lettre, des renseignements suppl\u00e9mentaires pourraient vous \u00eatre demand\u00e9s afin d\u2019enqu\u00eater sur votre plainte. Si vous \u00eates un client de Wellington-Altus Gestion Priv\u00e9e, le responsable des plaintes d\u00e9sign\u00e9 vous enverra \u00e9galement une brochure intitul\u00e9e \u00ab Guide de l\u2019investisseur sur le d\u00e9p\u00f4t d\u2019une plainte \u00bb. <strong><span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.ocri.ca\/bureau-des-investisseurs\/depot-dune-plainte\" target=\"_blank\" rel=\"noopener\">Nous examinerons votre plainte et y r\u00e9pondrons.<\/a><\/span><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ad90e99 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ad90e99\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-855bf62\" data-id=\"855bf62\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-85a4d95 elementor-widget elementor-widget-heading\" data-id=\"85a4d95\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Le responsable des plaintes d\u00e9sign\u00e9 examinera votre plainte et communiquera avec vous ou votre repr\u00e9sentant autoris\u00e9, au besoin, si des renseignements suppl\u00e9mentaires sont n\u00e9cessaires pour r\u00e9gler la plainte.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-9f77d13 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9f77d13\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-b276995\" data-id=\"b276995\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a3e05f1 elementor-widget elementor-widget-text-editor\" data-id=\"a3e05f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Le responsable des plaintes d\u00e9sign\u00e9 examinera votre plainte et communiquera avec vous ou votre repr\u00e9sentant autoris\u00e9, au besoin, si des renseignements suppl\u00e9mentaires sont n\u00e9cessaires pour r\u00e9gler la plainte.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5386c43 elementor-widget elementor-widget-text-editor\" data-id=\"5386c43\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Le responsable des plaintes d\u00e9sign\u00e9 examinera votre plainte et communiquera avec vous ou votre repr\u00e9sentant autoris\u00e9, au besoin, si des renseignements suppl\u00e9mentaires sont n\u00e9cessaires pour r\u00e9gler la plainte.<\/p><p><span style=\"color: var( --e-global-color-secondary );\">Le responsable des plaintes d\u00e9sign\u00e9 vous transmettra une r\u00e9ponse d\u00e9taill\u00e9e dans les 90 jours suivant la r\u00e9ception de votre plainte. S\u2019il n\u2019est pas en mesure de vous r\u00e9pondre \u00e0 l\u2019int\u00e9rieur de ce d\u00e9lai, une explication vous sera communiqu\u00e9e par \u00e9crit.\u00a0<\/span><span style=\"color: var( --e-global-color-secondary );\">Dans la lettre faisant \u00e9tat de notre d\u00e9cision d\u00e9finitive, le responsable des plaintes d\u00e9sign\u00e9 vous pr\u00e9sentera un r\u00e9sum\u00e9 de votre plainte, les r\u00e9sultats de notre enqu\u00eate, une explication de notre d\u00e9cision d\u00e9finitive et les autres options \u00e0 votre disposition si vous n\u2019\u00eates pas satisfait de notre r\u00e9ponse.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Request a Resolution We strive to provide the best possible service to our clients. If you have a concern with our service, and you have been unable to resolve it to your satisfaction with your investment advisor, we have a process in place to ensure your concern gets resolved efficiently and effectively. 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